We are glad to welcome you to Medastrum!
Our team is very grateful to you for choosing our medical center. We sincerely appreciate your trust and do everything to make you feel safe, comfortable and safe on the way to health.
High level of service and quality of medical services are important criteria for us, so every day we do our job with maximum devotion and love.
We pay close attention to the details that make up the entire process of interaction with our medical center. Of course, many of them take place outside of your visit. For example, general cleaning with all sanitary requirements, sterilization or disinfection of devices, surfaces and much more. But rest assured - this is carefully performed and controlled by the internal standards of the clinic, which are created taking into account the necessary legal requirements of our state and the positive medical practices of other countries.
We want to provide you with important information that will provide an understanding of how the process of interaction with our clinic and certain features. This will help you to be informed, thus feeling comfortable and safe during your first and subsequent visits to Medastrum.
Planning and preparation for the visit
As a rule, all services are provided by appointment. You can use one of the most convenient ways for you: in person at the clinic, on the website, by phone or messenger. Depending on the purpose of the visit, we recommend that you read how to prepare for a doctor's consultation, the basic requirements for preparation for tests or other useful recommendations.
Safety of our patients and staff
To do this, there is a video intercom at the entrance to the clinic, only after one press of the call button, the door will open. CCTV cameras are located in the reception area for the same purpose.
Separate entrance for people with disabilities and parents with wheelchairs.
One of the entrances is equipped with a ramp, which will allow you to get inside without hindrance.
The premises of your stay are constantly kept clean.
Please help us with this and put on the boot covers that are located at the entrance. They are free, regardless of whether you came for the procedure, a doctor's appointment or just decided to come and ask about the services that interest you.
Sterility of hands.
At the entrance/exit in the vestibule, in the reception area and bathrooms there are dispensers with antiseptic, which will help keep your hands sterile.
During the epidemic throughout the visit it is necessary to be in a mask.
Due to COVID-19, our medical center has a strict epidemic regime - wearing a mask covering the nose and mouth is mandatory throughout the visit.
You will be asked to show your ID at the reception.
This is necessary for the conclusion of a contract for the provision of medical services by our clinic (which also agrees to the processing of your personal data) and the formation of medical records with your correctly written name and in your electronic medical card. This is also convenient if you do not want to disclose your confidential information. By the way, obtaining preliminary research results, consulting opinions is possible only in the presence of an identifying document. Thus, we will be sure that you receive the necessary documents.
Informed voluntary consent of the patient for diagnosis, treatment and surgery and analgesia.
This is an official standardized document related to the primary accounting documentation (Form №003-6 / 0), approved by the order of the Ministry of Health of Ukraine dated 14.02.2012 № 110 (link to the site with this document). You will be asked to fill in this document during diagnostic (first page) or operative (second page) interventions, which will ensure your awareness and decision on permission to carry out certain manipulations.
Please come for your first visit 10-15 minutes early.
This will allow you to slowly get acquainted and sign the necessary documents, to form an electronic patient card at the reception.
If you are late or for some reason you cannot visit our medical center at the approved time.
Please notify us in advance of our contacts. If necessary, you will immediately be offered another convenient time for the reception.
We will be grateful if you take the time to write a review.
This is an objective assessment of our work, which is difficult to do on our own. Her role is important to us, because we want to be the best for you. We are absolutely grateful for all the feedback. You can be sure that they are reviewed and, if necessary, addressed by staff and management.
It is simply impossible to predict all life situations in advance, so a friendly administrator and staff in general are always ready to help and resolve any issues, thus making the first and subsequent visits to Medastrum Medical Center comfortable and successful in everything.
We wish you health and goodbye!
